Shipping policy

Last updated: 17 October 2026.

Destinations and availability

HeartPep accepts orders only for supported delivery destinations. Check the product listing and checkout for the current price, availability and delivery options. A catalogue listing alone does not confirm stock or a dispatch date.

Delivery charges and estimates

The delivery charge and any available delivery estimate are shown before payment. Dispatch and transit are separate stages. We do not promise a delivery date unless it has been expressly agreed for the order.

Dispatch and fulfilment

An approved fulfilment partner may dispatch an accepted order directly. HeartPep remains your contact for questions about the order. Tracking information is provided when it is available from the delivery service.

Delayed, missing or damaged parcels

Email oxitozenlab@agentmail.to with your order number and a description of the problem. Photos of damage or packaging can help us investigate. We will explain the next steps and any remedy available under the order terms and applicable law.

Delivery restrictions

Products are intended for legitimate laboratory research. We may decline or cancel an order where the destination, purchaser eligibility, stock or fulfilment cannot be confirmed. Any payment for an order we cannot fulfil will be refunded.